Erica Swallow is a status quo wrecker, entrepreneur, and technology/education journalist. Her thoughts have been published in Forbes, Fortune, and The Wall Street Journal, among other publications.
Can Gamification Make Customer Support Fun?
Freshdesk Arcade is a gamified customer service platform that awards support agents with points and badges for completing specific tasks and quests.
Codementor Gets You Programming Help When You Need It
Codementor is an online marketplace for connecting instantly with an expert developer who can review your code real-time and talk you through the issue via voice or video chat.
The Science Behind Airport Body Scanners
The Tech Innovators Series is supported by Lenovo. Lenovo does not just manufacture technology. They make Do machines — super-powered creation engines designed to help the peopl...
Three Lessons a Serial Tech Entrepreneur Learned from Bill Gates
Naveen Jain shares the insights he gleaned from the Microsoft co-founder, and how he used them when starting his own businesses.
Freshdesk Launches Free Support Ticketing Plan for Startups
Support ticketing software startup FreshDesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan.
Facebook, Google and Apple not trusted in mobile payments
When dealing with mobile payments, consumers trust credit card companies — such as Visa, MasterCard and American Express — over technology brands, including Facebook, Google and Apple.
Adobe launches HTML5 web animations tool
Adobe released a public preview of Adobe Edge, its new Web motion and interaction design tool, on Monday.
11 Free Services for Scheduling Social Media Updates
Here is a list of 11 free services for scheduling social media updates, either across multiple social platforms or just for Twitter.
3 Innovative Business Uses for the iPad
The iPad is revolutionizing many industries. Here are three groundbreaking standouts.
49% of Small Business Owners Use Smartphones [STATS]
49% of small business owners reportedly use smartphones. Of those smartphone owners, 35% own BlackBerrys, 33% own iPhones, and 25% own Androids.
Android captures nearly 50% of global smartphone market
Google's mobile platform Android hit an all-time high, taking over 48% of market share on all units shipped in Q2 of 2011.
Are We Addicted to Smartphones? [INFOGRAPHIC]
I wrote an article about smartphone addiction last month, covering research released by UK telecommunications regulator Ofcom. The folks over at e2save were inspired to create an infographic to ...
Comcast offers $10 Internet access for low-income families
Cable and Internet provider Comcast is launching a new program to offer discounted Internet service and computers to low-income families.
Find Top Tech Talent Whether They're Looking Or Not
A new startup aims to help recruiters find top tech talent, even if those individuals aren't actively seeking a job.
Hacker Group Anonymous Aims To Destroy Facebook on Nov. 5
Citing users' lack of choice in privacy as its reason for attack, hackivist group Anonymous vows to "kill Facebook" on November 5.