Erica Swallow is a status quo wrecker, entrepreneur, and technology/education journalist. Her thoughts have been published in Forbes, Fortune, and The Wall Street Journal, among other publications.
Can Gamification Make Customer Support Fun?
Freshdesk Arcade is a gamified customer service platform that awards support agents with points and badges for completing specific tasks and quests.
Freshdesk Launches Free Support Ticketing Plan for Startups
Support ticketing software startup FreshDesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan.
Facebook, Google and Apple not trusted in mobile payments
When dealing with mobile payments, consumers trust credit card companies — such as Visa, MasterCard and American Express — over technology brands, including Facebook, Google and Apple.